This Privacy Policy explains how Scarlet Sands collects, uses, stores, discloses and protects personal information when you access scarletsands.com, create an account, play social or promotional games, purchase Gold Coin packages, participate in promotions, contact customer support or use any other service provided by Scarlet Sands.
Scarlet Sands is owned and operated by UTech Solutions LLC, a company registered in Wyoming, United States. In this Privacy Policy, “Scarlet Sands,” “we,” “us” and “our” refer to UTech Solutions LLC and the services it provides through the Scarlet Sands platform.
By accessing or using Scarlet Sands, you acknowledge that your personal information may be processed as described in this Privacy Policy. This Policy should be read together with the Terms of Use, Promotional Games Rules and Cookie Notice.
1. Scope of this Privacy Policy
This Privacy Policy applies to personal information collected through:
- the Scarlet Sands website;
- mobile and desktop browser versions of the platform;
- any official Scarlet Sands application or interface that may be made available;
- account registration and verification;
- Gold Coin package purchases;
- promotional games, tournaments and prize-related activities;
- customer support communications;
- marketing campaigns, surveys and referral programs;
- cookies, pixels and similar technologies.
This Policy does not apply to third-party websites, payment services or applications that operate independently from Scarlet Sands. Those services are governed by their own privacy policies.
2. Personal information we collect
Scarlet Sands collects information that is reasonably necessary to operate the platform, verify eligibility, process transactions, provide customer support, prevent fraud and comply with legal obligations.
2.1 Account and contact information
When you register or manage a Scarlet Sands account, we may collect:
- first and last name;
- username, alias or display name;
- email address;
- password and other login credentials;
- telephone number;
- date of birth;
- residential or mailing address;
- state and country of residence;
- communication preferences.
You must provide accurate and current information. Details entered during registration may later be compared with identity documents, payment records or other verification data.
2.2 Identity and eligibility information
To confirm your age, identity, location or eligibility to use promotional features, Scarlet Sands may request:
- passport details;
- driver’s license or state identification card;
- Social Security number where required for tax or legal purposes;
- proof of address;
- a photograph or selfie used for identity matching;
- information needed to confirm your physical location;
- tax documentation;
- source-of-funds or source-of-wealth information where required.
Scarlet Sands may use this information to complete Know Your Customer checks, prevent duplicate accounts, investigate suspicious activity and comply with applicable laws. The official platform policy permits the collection of government identification details, location information and other verification records where necessary.
2.3 Transaction and purchase information
When you purchase a Gold Coin package or request a prize redemption, we may collect information such as:
- transaction date and time;
- package purchased;
- transaction amount;
- payment status;
- payment method type;
- billing address;
- transaction reference number;
- redemption method;
- redemption amount and status;
- chargeback, refund or dispute information.
Complete payment card details are generally collected and processed by banks, payment processors or other financial service providers rather than stored directly by Scarlet Sands. We may receive limited payment information needed to identify a transaction or verify ownership of the payment method.
Where additional verification is required, Scarlet Sands may request a bank verification letter or an image of a payment card showing only the first six and last four digits. Users should never send a complete card number, security code, PIN or online banking password.
2.4 Gameplay and promotional information
Scarlet Sands may collect information about your use of the platform, including:
- Gold Coin and Super Coin balances;
- games opened or played;
- play history and session duration;
- rewards claimed;
- Free Plays used;
- promotions entered;
- Daily Blaze progress;
- Scarlet Wheel and Desert Dice activity;
- Royal Club level and experience;
- referral activity;
- redemption eligibility;
- responsible-play settings;
- account restrictions or exclusions.
This information allows Scarlet Sands to maintain balances, calculate rewards, apply promotional rules, prevent abuse and resolve gameplay-related support requests.
2.5 Device, technical and usage data
When you access Scarlet Sands, certain information may be collected automatically, including:
- IP address;
- browser type and version;
- operating system;
- device type and hardware model;
- mobile device identifiers;
- approximate location;
- device location where permission is granted;
- referring website or campaign;
- pages viewed;
- buttons or links selected;
- login times;
- session duration;
- error reports;
- language and display preferences;
- diagnostic and security logs.
Scarlet Sands uses technical and network activity data to operate the platform, maintain account security, understand site usage, detect prohibited access and improve performance.
2.6 Communications
We may collect and retain information submitted when you contact Scarlet Sands through:
- email;
- online support;
- contact forms;
- telephone;
- text message;
- social media;
- surveys;
- complaints or disputes.
Support conversations may be monitored or recorded for training, quality assurance, security and compliance purposes. Where required, users will receive appropriate notice before a call is recorded.
2.7 Information from third parties
Scarlet Sands may receive information from:
- identity and age-verification providers;
- geolocation services;
- fraud-prevention services;
- payment processors and financial institutions;
- social login providers;
- advertising and analytics partners;
- game and platform providers;
- referral partners;
- public authorities where permitted by law.
When you use a third-party login option, such as Google or another supported provider, Scarlet Sands may receive information permitted by your account settings with that provider.
3. How we use personal information
Scarlet Sands may use personal information to:
- create, maintain and secure user accounts;
- authenticate logins and recover account access;
- confirm age, identity and state eligibility;
- provide social and promotional games;
- maintain GC and SC balances;
- administer bonuses, referrals, tournaments and Royal Club rewards;
- process Gold Coin package purchases;
- review and fulfil eligible prize redemptions;
- verify ownership of payment methods;
- prevent fraud, duplicate accounts, collusion and promotional abuse;
- enforce the Terms of Use and Promotional Games Rules;
- operate responsible-play tools and account restrictions;
- respond to customer support requests;
- diagnose technical problems;
- improve games, website functions and user experience;
- measure the effectiveness of advertising and promotions;
- send service notices, security alerts and account updates;
- send promotional communications where permitted;
- prepare aggregated statistical reports;
- comply with legal, tax, regulatory and law-enforcement obligations.
The official Scarlet Sands policy identifies service delivery, promotion administration, transaction processing, prize fulfilment, legal compliance, analytics and customer support among its stated processing purposes.
4. Legal grounds for processing
Depending on your location and the type of information involved, Scarlet Sands may process personal information on one or more of the following grounds:
- Performance of a contract: processing required to create and operate your account or provide requested services.
- Legal obligation: processing required for identity checks, tax reporting, fraud prevention or regulatory compliance.
- Legitimate interests: processing needed to secure the platform, improve services, investigate misuse and manage business operations.
- Consent: processing based on permission you provide, including certain marketing, location or cookie activities.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing already completed before consent was withdrawn.
5. Cookies and similar technologies
Scarlet Sands uses cookies and similar technologies to operate the website, remember preferences, analyze performance and support advertising activities.
These technologies may include:
- session cookies;
- persistent cookies;
- pixels and web beacons;
- event tags;
- local storage;
- device identifiers;
- software development kits;
- analytics technologies.
Types of cookies used
Strictly necessary cookies support essential functions such as login, security, account navigation and form processing.
Performance cookies help Scarlet Sands understand how users navigate the website and identify technical issues.
Functionality cookies remember settings such as language, location preferences and login choices.
Targeting cookies may be used by Scarlet Sands or advertising partners to measure campaigns and deliver advertising based on browsing activity.
The Scarlet Sands Cookie Notice describes these categories and explains that technical information may include device type, browser, operating system, approximate location, pages visited, time spent and referring URLs.
Most browsers allow you to block or delete cookies. Disabling essential cookies may prevent login, account verification, gameplay or other platform functions from working correctly.
6. Marketing communications
Scarlet Sands may send emails, notifications or other messages about:
- account activity;
- security or verification;
- changes to platform rules;
- available rewards;
- Gold Coin packages;
- Royal Club benefits;
- surveys and promotions;
- new games or features.
Service-related communications are necessary for account operation and may continue even when promotional marketing is disabled.
You can unsubscribe from marketing emails by using the unsubscribe option in the message or contacting Scarlet Sands. Marketing preferences may take a reasonable period to update across all systems.
7. Behavioral and targeted advertising
Scarlet Sands and its advertising partners may use cookies, pixels or device identifiers to understand how users interact with the platform and to show more relevant advertising.
Depending on applicable law, you may have the right to opt out of targeted advertising or profiling connected with targeted advertising. Requests may be sent to [email protected].
Opting out of targeted advertising does not prevent Scarlet Sands from displaying general advertisements that are not based on your activity or interests.
8. How we share personal information
Scarlet Sands does not sell, trade or rent personal information in the conventional sense. Personal information may be disclosed to trusted third parties when necessary to operate the platform or comply with legal obligations.
Recipients may include:
- cloud hosting and infrastructure providers;
- payment processors and financial institutions;
- identity and age-verification services;
- geolocation providers;
- fraud detection and cybersecurity providers;
- game studios and platform technology providers;
- analytics and advertising partners;
- email and customer-support services;
- prize and gift-card fulfilment providers;
- professional advisers;
- auditors and insurers;
- government, tax, regulatory or law-enforcement authorities.
Service providers are permitted to use personal information only for the services they perform and are expected to apply appropriate confidentiality and security protections.
Scarlet Sands may also disclose information where reasonably necessary to:
- investigate suspected fraud;
- prevent harm or illegal activity;
- enforce contractual rights;
- respond to a lawful request;
- protect users, Scarlet Sands or third parties;
- complete a merger, acquisition, restructuring or transfer of business assets.
9. International data transfers
Scarlet Sands is operated from the United States. Personal information may be processed or stored in the United States or other countries where Scarlet Sands and its service providers operate.
Data-protection laws in those countries may differ from the laws in your jurisdiction. Where required, Scarlet Sands uses contractual, organizational or legal safeguards designed to protect transferred personal information.
10. Data retention
Scarlet Sands retains personal information only for as long as reasonably necessary to:
- provide the platform and maintain your account;
- complete transactions and redemptions;
- resolve complaints and disputes;
- prevent fraud or repeated account creation;
- comply with legal, tax and reporting requirements;
- enforce agreements;
- establish or defend legal claims.
Retention periods may differ depending on the type of information, the status of the account and applicable law. When information is no longer required, Scarlet Sands may delete, anonymize or securely archive it.
The official policy states that personal information is stored for the period needed to fulfil the stated processing purposes unless a longer retention period is required by law.
11. Data security
Scarlet Sands uses administrative, technical and physical safeguards intended to protect personal information against:
- unauthorized access;
- accidental loss;
- misuse;
- alteration;
- disclosure;
- destruction.
Security measures may include encryption in transit, access controls, password protection, monitoring, restricted employee access and secure servers. Scarlet Sands states that personal information transmitted through the platform is protected using secure transmission technology and that its security measures are reviewed and updated.
No online system can guarantee absolute security. Users are responsible for choosing a strong password, protecting their login credentials and notifying support promptly if they suspect unauthorized account access.
12. Your privacy rights
Depending on your jurisdiction, you may have the right to:
- request access to your personal information;
- receive a copy of certain information;
- correct inaccurate or incomplete information;
- request deletion;
- restrict certain processing;
- object to processing;
- withdraw consent;
- opt out of targeted advertising;
- request data portability;
- object to certain automated decisions;
- submit a complaint to a privacy regulator.
Some rights are subject to legal exceptions. Scarlet Sands may retain information where necessary for fraud prevention, legal compliance, dispute resolution or the establishment of legal claims.
To submit a privacy request, contact:
Scarlet Sands may request additional information to verify your identity before completing the request.
13. California privacy rights
California residents may have additional rights under the California Consumer Privacy Act and related legislation, including the right to:
- know the categories of personal information collected;
- know the sources of that information;
- know the business purposes for collection or disclosure;
- request access to specific personal information;
- request deletion, subject to exceptions;
- correct inaccurate information;
- opt out of qualifying sales or sharing;
- limit certain uses of sensitive personal information;
- receive equal service when exercising privacy rights.
Scarlet Sands will not discriminate against a user for exercising a valid privacy right. The platform may need to verify the identity and authority of the person submitting a request before providing or deleting account information.
An authorized agent may submit a request where permitted by law, but Scarlet Sands may request written authorization or other proof of the agent’s authority.
14. European privacy rights
Where the General Data Protection Regulation or similar legislation applies, users may have rights of access, rectification, deletion, restriction, objection, portability, withdrawal of consent and review of certain automated decisions.
Scarlet Sands recognizes these rights in its published Privacy Policy, although platform availability and promotional eligibility remain subject to the Terms of Use and geographic restrictions.
15. Information about users under 21
Scarlet Sands is not intended for anyone under the age of 21 or the higher legal age required in the user’s jurisdiction.
Scarlet Sands does not knowingly permit individuals under 21 to create accounts or use the platform. If we discover that personal information has been collected from an ineligible minor, we may close the account and delete the information, except where retention is required for legal or security purposes.
A parent or legal guardian who believes that a minor has provided information to Scarlet Sands should contact [email protected].
16. Third-party websites and services
Scarlet Sands may contain links to payment providers, game providers, social networks, advertisers or other external websites.
Scarlet Sands does not control the privacy practices of independent third parties. Before submitting personal information to an external service, users should review that service’s privacy policy and security practices.
The presence of a third-party link does not mean Scarlet Sands accepts responsibility for that service’s content, security or data-processing activities.
17. Account closure and deletion requests
Closing a Scarlet Sands account does not always result in immediate deletion of all associated information.
Scarlet Sands may continue to retain certain records where necessary to:
- process pending transactions or redemptions;
- investigate fraud or account misuse;
- comply with tax and legal requirements;
- maintain self-exclusion records;
- resolve disputes;
- prevent duplicate or prohibited accounts.
Users may request account closure through customer support and may submit a separate privacy deletion request to the Privacy Policy Administrator.
18. Changes to this Privacy Policy
Scarlet Sands may update this Privacy Policy to reflect changes in:
- legal requirements;
- platform functionality;
- data-processing practices;
- service providers;
- security procedures;
- promotional or payment features.
The revised version becomes effective when it is posted on the website unless a different date is stated. Where required by law, Scarlet Sands will provide additional notice or request consent before applying a material change.
Users should review this page periodically to remain informed about how Scarlet Sands handles personal information.
19. Contact information
Questions, complaints or privacy requests may be sent to:
Privacy email: [email protected]
Customer support: [email protected]
Postal address:
Attn: Privacy Policy Administrator
UTech Solutions LLC
#92769, 5830 East 2nd St.
PMB 92769
Casper, WY 82609
United States of America